Hospitality Property Care Partner
Property care partners you do not have to chase.
Steadfast owns your property's physical condition between stays, so problems get caught, documented, and handled before a guest ever finds them.
Last check
2h ago
Next visit
Jun 26
Open items
2
72 / 100
Property health · Watch
Smart-lock battery low before next arrival
flagged 2h ago · field check
Slow drain in guest bath
monitor · vendor quote requested
Replaced remote batteries, documented supply closet
field report filed
The property status widget above is an illustrative sample of a Steadfast field report. Steadfast provides visual property care checks, coordination, reporting, and field support. We are not a substitute for licensed home inspections, insurance coverage, public adjusting, or licensed trade work. Specialized work is coordinated with properly licensed professionals where required.
Insured field partners · Vetted vendors · Written approval workflows
Serving select markets across the NYC metro area and Lower Hudson River Valley.
Ecosystem
Steadfast supports the physical property care layer inside a broader hospitality operations ecosystem that includes Palisade Stays, Sun Mountain Stays, Streamlined Stays, and Xenia Hospitality Operations.
Streamlined helps diagnose and systemize. Palisade and Sun Mountain Stays bring operating experience. Xenia supports the backend and administrative layer. Steadfast protects the physical property.
Between guests, nobody owns the physical condition of the place. The cleaner's on the flip, the handyman only comes once something's broken, vendors need chasing, your manager's stretched across too many doors.
So you find out the worst way (a bad review, a refund request, a text from the cleaner) after it's already cost you the booking.
Cleaner
Focused on the flip
misses slow decline
Handyman
Reactive, called after
misses prevention
Vendor
Sticks to their scope
misses follow-through
Manager
Carrying too many doors
misses per-property depth
Owner
Watching the P&L
misses visibility
Guest
Just wants the stay to work
suffers all of it, then leaves the review
What 7 years of running STRs taught us
Clean is not the same as ready.
A spotless unit can still hide a dead smart-lock, a slow leak, or a missing amenity.
Your cleaner shouldn't be your only inspection system.
Turnover eyes catch mess, not maintenance risk.
Most problems aren't sudden. They were missed.
The leak, the wear, the failing device all signaled first.
A beautiful listing with weak field execution is a broken promise.
Guests book the photos; they remember the reality.
The operating system behind every plan: detect, document, coordinate, approve, resolve, then report. An illustrative preview, not a live portal.
97 / 100
Property health · Excellent
Smart-lock replaced · documented · verified
photo + video logged
See exactly what we'd watch, on a free, no-obligation walkthrough.
We add structure to the physical care layer most owners and operators end up carrying in their heads: scheduled checks, turnover accountability, restocking, smart-device support, seasonal readiness, issue documentation, vendor coordination, and plain-spoken reporting.
The result is simple: fewer surprises, cleaner execution, real visibility, and a standard that doesn't depend on memory, luck, or one overwhelmed person.
A note from the founder
Over the last seven years, I've operated more than 200 STRs. Long enough to know how it goes: every turnover miss, every small repair nobody flagged, every guest demanding a refund, every “how did we not catch this.” It all rolls uphill to one person. Usually the owner.
I built Steadfast to be the person on the ground I wish I'd had: someone whose actual job is to check the property between stays, write down what's wrong, and get it handled before a guest does. You stop being the last to know. You stop being on call for your own house.
Jake Lee
Founder, Steadfast
The work that protects your reviews and your property happens between turnovers, where no one is looking. Here is what "caught in time" actually looks like.
Representative of services Steadfast provides. Illustrative scenarios, not specific client results.
Most owners already pay for some of this. The gap is who owns the property's physical condition between turnovers.
| Capability | Cleaner only | Handyman | Full-service PM | You (DIY) | Steadfast |
|---|---|---|---|---|---|
| Eyes on it between turnovers | ✗ | ✗ | ~ | ~when you can | ✓scheduled |
| Catches issues before guests do | ✗ | ✗reactive | ~ | ~ | ✓ |
| Photo / video condition reporting | ✗ | ✗ | ~ | ✗ | ✓every cycle |
| Coordinates vendors + follows through | ✗ | ✗ | ✓ | ✗you chase | ✓ |
| Built for physical property care | ✗ | ✗ | ~broad scope | ✗ | ✓ |
| What the gaps cost you | refunds · reviews | emergencies | % of revenue | your time | a flat plan |
‹ swipe to compare ›
✓ strong · ~ varies / partial · ✗ not its job
Is this you?
Tick the ones that hit. Nodded at three? We built Steadfast for you.
What's the property?
What do you want owned?
Recommended starting point
Recurring inspections, preventative checks, reporting, and vendor coordination access.
Your exact plan + cadence is set on the free walkthrough. No commitment.
Book a free walkthroughThree tiers built around different property types and operator needs. Every plan starts with a Property Care Assessment.
Operator-built, not a call center. Every plan starts with a hands-on assessment, so the cadence fits your property – not a script.– Jake Lee, Founder Operator
Turnover support, cleaner accountability, and guest-readiness oversight.
$149/ per month / property
Recurring inspections, preventative checks, reporting, and vendor coordination access.
$250/ per month / property
High-value or high-volume properties that need stronger cadence and priority coordination.
$500/ per month / property
A paid Property Care Assessment ($350) is required before monthly enrollment. Assessment is credited to your first month within 14 days.
Compare PlansWe understand the property, current vendor setup, turnover process, and pain points.
We inspect the property, identify risks, document the baseline, and recommend the right plan.
We build the property file, access workflow, reporting cadence, approval rules, and service scope.
We inspect, document, coordinate, restock, escalate, and report according to the agreed plan.
We use recurring field data to reduce preventable issues and strengthen the property standard over time.
What lands in your inbox scales with your plan. Every tier reports on a set rhythm and keeps your property’s living record current.
Turnover Care
$149 / mo · per property
You receive
Cleaner accountability notes
Supply & restock checks
Issue & damage flags
Turnover photo / video
★ Most popular
Property Care
$250 / mo · per property
You receive
Full property status report
Preventative maintenance checks
Smart-lock, thermostat & sensor checks
Supply & inventory notes
Issue tracking + vendor coordination
Priority Care
$500 / mo · per property
You receive
Everything in Property Care, plus –
Enhanced photo / video reporting
Priority issue coordination
Seasonal readiness workflows
Included coordination time
Every serious property needs a memory. The Property File is the living dossier owners, managers, vendors, and field teams work from – so nothing depends on one person’s recall. Maintained and verified on every report cycle.
01 Access & Security
02 Systems & Mechanicals
03 Smart Home & Devices
04 Interior Inventory
05 Owner Closet & Consumables
06 Exterior & Grounds
07 Seasonal & Preventative
08 Vendors, Compliance & History
This is what watched looks like. Start with a free walkthrough. We'll set the care cadence that keeps your property here.
Book your free walkthrough – 15 min, no obligation
Prefer to talk? 201-321-5446This is what "handled" looks like. After your walkthrough, it's the cadence we keep your property on – and the report you wake up to.
Steadfast provides visual property care checks, coordination, reporting, and field support. We are not a substitute for licensed home inspections, insurance coverage, public adjusting, or licensed trade work. Specialized work is coordinated with properly licensed professionals where required.
Part of The Xenia Network
Run within The Xenia Network – a founder-led collection of hospitality companies sharing one operating standard, with guest care by Xenia Hospitality Operations.
Explore the network →